Excellence in quality and
timely delivery

Technical Expertise

Technical Expertise

Our clients feel...

"Tri-Force is a thorough professional company. They pay great attention to detail while always seeing the bigger picture. They combine excellent technical knowledge with good management skills and clear, confident communications abilities. "

Eduardo
Client for iPhone application for PDF Reader Application

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Help Desk Management

 
Tri-Force customized help desk management services are tailored to meet the specific requirement of the client: we deliver first-rate help desk management services that help clients spanning diverse segments to get the most out of their IT resources. Our services range from complete help desk solutions, which encompass total management of client’s help desk operations—we take care of the whole process and our managers, technical staff and employees deliver the services to you.

We also help you enhance your help desk operation by supplementing your existing workforce. Tri-Force can also satisfy your needs for management of technical infrastructure and telephony. We also offer onsite technical support in the form of application software, operating systems, workstations, hardware and network connectivity.

Key Advantages of Tri-Force Help Desk Management Services

  • Quality technical support and other services at economical rates
  • Emergency coverage in case of large-scale support requirements
  • Support in times of unplanned personnel fluctuations
  • Easy to handle any emergencies as you have extra resources
  • Extra support personnel to supplement your in-house help desk
  • Complete support for new application roll-outs

Tri-Force Offers a Wide Range of Help Desk Management Services

  • Remote Desktop management, support and control
  • Complete customized solutions for all your IT help desk support requirements
  • Technical support for problems relating to operational procedures
  • Call tracking and call closure services
  • Vendor-management support in form of automatic call-logging and call-execution, including follow-up of vendors, call escalation and notification to end users
  • Software distribution and migration service
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